Refund, Return & Replacement Policy

If your product arrives defective, is damaged in transit, or you've received the wrong item, email us within 7 days of delivery with:

Once inspected and confirmed, we'll dispatch a full replacement. If the exact product isn't available, you can choose a different variant, full store credit, or a full refund.

We'll always try to resolve with a replacement first. A refund to your original payment method is issued when:

Approved refunds are processed within 5–7 business days to your original payment method.

To keep our products competitively priced, we're unable to process returns in these cases:

• Defects or issues reported after 7 days of delivery
• Transit damage reported after 24 hours of delivery
• Damage due to misuse or improper handling
• Change of mind on 7-Day Replacement products
• Customised products (e.g. V-MODA engraved shields)
• Personal-use accessories — ear tips, headphone pads, Smartwraps
• Pre-owned products

The following carry no warranty: iPhone cases, iWatch accessories, tempered glass, watch cases, and watch straps.

Orders can be cancelled before dispatch. Log into your account and select cancel next to your order — this option appears one hour after placing the order. Prepaid orders receive a full refund automatically. Once shipped, the order cannot be cancelled.

Once your return request is approved, a RET number is issued and pickup is arranged. You'll receive tracking details by email.