FAQs

Where to raise a return request?

• Please click here to raise a return request.

I want to keep the product after raising the return request. Can I?

• That's okay! Just reply to our email or submit a ticket and we will cancel the return request for you.

Can I return and exchange the product more than once?

• If you return the first product that's bought with store credit and end up ordering another product you don't like, it will be very difficult for us to allow a return the second time. We strongly encourage all our customers to make an informed decision so that they buy a product they're most likely to enjoy. 
• We have worked very hard to build the capability for confused buyers to talk to a Headphone Guru before buying a product. This is something that we highly recommend as they will be able to suggest the best product according to your requirement. This will make sure that you are happy with your purchase and hence wouldn't want to return the product. 

Why is store credit given and not a refund under an exchange?

• As per our policies, we cannot issue a refund in the case that a customer does not like a product. We've created our policies in this way because it is very important to us that you end up with a product that you absolutely love. Giving a refund would mean losing you as a customer as well as losing the opportunity to ensure you're happy.
• As per our policies, we cannot issue a refund in the case that a customer does not like a product. We've created our policies in this way because it is very important to us that you end up with a product that you absolutely love. Giving a refund would mean losing you as a customer as well as losing the opportunity to ensure you're happy.

What is your refund policy?

You are eligible for a refund in the event of you cancelling your prepaid order or post returning your order in specific cases:

• where the returned product has a manufacturing defect
• if the returned product is in a completely sealed condition
• if you've ordered a product based on misinformation on the product page
• if you were sent a different product than what you ordered

In the following cases, a refund will not be possible under any circumstance:

• if you've returned a product which is  under the 7 Days Returnable category
• if you or the person you've gifted the product does not like the product
• if you or the recipient of the product has mishandled the product
• in case of pre-orders where the product was specifically procured for you
• if a different product was returned than what we sent to you.
• if you are claiming warranty for your product 

What is your cancellation policy?

We admit that it is upsetting to see an order cancelled :(. But we understand that there are many reasons why one would want to cancel an order placed on our website. Before cancelling, do reach out to our Headphone Gurus  or Customer Happiness Officers to find out if we can resolve your issue without any cancellations.

How it works?

If your product has not yet been dispatched, here’s how you can proceed with your cancellation request:

• Step 1: Login to your account & click cancel next to your order
• Step 2: Your order gets cancelled & you will receive an email for the same
• Step 3: You get a refund (for pre-paid orders)

Please note that this option will show one hour after you've placed the order